If the tracking shows the item has already been delivered, unfortunately it is too late to cancel the order.

If the item is still in transit:

  • We ask that our customers to refuse the packages at delivery
  • Inform our team at and include
    • Order number
    • Return and refund request
    • Pack Your Way will contact the carrier to request them to return the parcels to the sender.
  • If it is confirmed that the order has been successfully returned, the refund will be processed.

If the item has not been shipped:

  • Ask customer services at to cancel the order and include:
    • Order number
    • Refund request
  • We will confirm the cancellation
    • Sometimes your order may be in the final stages of shipment and cannot be stopped. We must first contact our Logistics team and will notify you as soon as we receive their confirmation.